Co-managed IT
Backup for your in-house IT person
Your IT person keeps the day-to-day. We add 24/7 monitoring, security tools, project help and vacation coverage, so one person isn't your whole IT department.
Get a quoteCall (847) 242-1160When co-managed IT makes sense
Usually companies of 25 to 200 people with one or two people handling IT.
One person, every problem
Help desk, servers, security and the CEO's laptop all land on the same desk.
No one to cover vacations
When your IT person is out, problems wait or someone guesses.
A big project is coming
An office move, a Microsoft 365 migration or a network refresh on top of the daily work.
Security questionnaires
Cyber insurance and clients now ask about MFA, backups and patching in writing.
After-hours alerts go nowhere
Servers and backups fail at night, and no one finds out until morning.
Tools cost too much alone
Monitoring, patching and backup platforms are priced for IT companies, not one-person departments.
What we add
- 24/7 monitoring and patching your IT person can see
- Managed antivirus, email filtering and MFA rollout
- Backups with tested restores
- Escalation help for the hard tickets
- Extra hands for migrations, moves and network work
- Documentation and a shared password vault
- Vacation and sick-day coverage
- A quarterly review with your leadership
Who does what
Written down before we start, so nothing falls between the cracks.
| Your IT person | Smartkinect |
|---|---|
| Day-to-day help desk and user requests | 24/7 monitoring, alerts and patching |
| Line-of-business apps and vendors | Security tools, backups and restore testing |
| New hires, equipment and onboarding | Projects, migrations and network work |
| Knows your people and priorities | Coverage for vacations, sick days and after-hours emergencies |
Common questions
Are you trying to replace our IT person?
No. Your IT person stays in charge of day-to-day support. We add tools, coverage and an extra pair of hands, and we agree in writing who handles what.
Who has admin access?
Both of us, with separate named accounts and everything documented, so nothing depends on one person's memory or one password.
Can we start with a single project?
Yes. Many companies start with a security review or a migration, then add monthly co-managed support once they've seen how we work.
How is it priced?
A flat monthly price per user, quoted after a free 30-minute call. It is usually lower than full managed IT because your team keeps the day-to-day work.
Give your IT person a team
Start with a free 30-minute call. We'll ask what's on their plate and suggest where we'd help most.
Get a quoteCall (847) 242-1160