Simple, flat-rate IT support for small businesses
One monthly price per user. No surprise hourly bills. Serving Arlington Heights and the Chicago Northwest Suburbs.
Basic
For teams that need dependable day-to-day support.
- Remote helpdesk support during business hours
- 24/7 monitoring of workstations and servers
- Windows and software patch management
- Managed antivirus (ESET)
- Microsoft 365 user and license administration
Complete
Everything in Basic, plus hands-on and security coverage.
- On-site support when you need it
- After-hours emergency response for critical outages
- Managed cloud backup and recovery
- Advanced security: multi-factor authentication and email filtering
- Vendor liaison for your line-of-business apps
- Quarterly technology reviews and planning
Location Plan
Built for retail shops and restaurants.
- Covers up to 5 network devices (router, firewall, Wi-Fi, switches)
- $20 / month for each additional device
- 24/7 monitoring and troubleshooting for your network
- 60-minute response when your network goes down, even after hours
- Works alongside your POS vendor
Add-on: Software Management — $25 / user / month
Licensing and renewals, app installs and updates, industry-specific app support, and SaaS subscription management.
Good to know
- One-time onboarding: $50 per user
- Per-user plans have a $500/month minimum per client
- Refer a business and get a month of service free when they sign up
Not sure a plan is worth it? See what downtime costs you
Enter your team size and pay, and our free calculator shows what an hour, an outage and a year of IT problems really cost your business.
Not ready for a plan? On-demand IT support — $125 / hour
No contract. Call when you need help and pay only for the time we spend.
- Remote or on-site: $125/hour, 1-hour minimum, then billed in 15-minute increments
- After-hours and weekends: $185/hour
- Prepaid block: 10 hours for $1,125 (save 10%)
- Hourly work is scheduled as soon as we're available. Guaranteed response times, 24/7 monitoring and backups come with the monthly plans.
- Move to a monthly plan within 60 days and we'll waive the onboarding fee
For most offices, a flat-rate plan costs less. See the comparison →
Looking for home services?
These plans are for businesses. For your home, every job gets one flat installation price quoted before we start, with a 1-year workmanship warranty. A few examples: TV wall mount (up to 65") $149 · Home Wi-Fi checkup $99 · Mesh Wi-Fi setup $149 · Soundbar install $89 · Windows 10 check & upgrade $99. See all smart home & home theater prices →
Refer a business, get a month free
Know an office, shop or restaurant that could use better IT support? When a business you refer signs up for any monthly plan, you get one month of service free. Just send them our way or tell us who to contact.
Not sure which plan fits?
Request a Consultation Call (847) 242-1160Still weighing flat-rate vs. paying by the hour? Read our side-by-side comparison →